{"id":983,"date":"2016-05-12T10:03:42","date_gmt":"2016-05-12T08:03:42","guid":{"rendered":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/?p=983"},"modified":"2016-05-12T10:03:42","modified_gmt":"2016-05-12T08:03:42","slug":"frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/?p=983&lang=en","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h1 id=\"frequently_asked_questions\" class=\"sectionedit1\">Frequently Asked Questions<\/h1>\n<div class=\"level1\">\n<p><strong> The license is expired. What can i do? <\/strong><br \/>\nStart the online firmware update. It will get the newest licence from our home server and extend the licence cycle automatically. The online firmware update you will find here: <em>Windows start button \u2192 All Programs \u2192 raumplus &gt; Online-Update <\/em>.<\/p>\n<p><strong> What can i do, if the order via email is not possible? And the menu item is grey. <\/strong><br \/>\nThe order must be save at first before you can send via email. Therefore save the order file and retry again.<\/p>\n<p><strong>Where you can find additional support?<\/strong><br \/>\nPlease call <strong>raumplus<\/strong> and ask for remote support. State your ID number, which you can find here: <strong>Main menu \u2192 Help \u2192 Remote support<\/strong>:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-984\" src=\"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/wp-content\/uploads\/2016\/05\/remote_support.png\" alt=\"remote_support\" width=\"288\" height=\"337\" srcset=\"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/wp-content\/uploads\/2016\/05\/remote_support.png 288w, https:\/\/rpdesigner-update.raumplus.de\/default\/help\/wp-content\/uploads\/2016\/05\/remote_support-256x300.png 256w\" sizes=\"(max-width: 288px) 100vw, 288px\" \/><br \/>\n\u2192 A connection to the planning program will be set up<br \/>\n<strong>How to ask raumplus for an offer for planned items or to order them<\/strong><br \/>\n&#8211; Main menu: <strong>File \u2192 Send<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-985\" src=\"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/wp-content\/uploads\/2016\/05\/send_file.png\" alt=\"send_file\" width=\"368\" height=\"431\" srcset=\"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/wp-content\/uploads\/2016\/05\/send_file.png 368w, https:\/\/rpdesigner-update.raumplus.de\/default\/help\/wp-content\/uploads\/2016\/05\/send_file-256x300.png 256w\" sizes=\"(max-width: 368px) 100vw, 368px\" \/><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions The license is expired. What can i do? Start the online firmware update. It will get the newest licence from our home server and extend the licence cycle automatically. The online firmware update you will find here:<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[94],"tags":[],"_links":{"self":[{"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=\/wp\/v2\/posts\/983"}],"collection":[{"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=983"}],"version-history":[{"count":1,"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=\/wp\/v2\/posts\/983\/revisions"}],"predecessor-version":[{"id":986,"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=\/wp\/v2\/posts\/983\/revisions\/986"}],"wp:attachment":[{"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=983"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=983"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rpdesigner-update.raumplus.de\/default\/help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}